Terms and Conditions

These terms govern the use of the LCO LINK payment desk for viewing customer dues and making online payments to a client company.

Service Scope

LCO LINK acts as a payment support interface for the client company. Payment amounts, linked accounts, and outstanding dues are based on the records provided through the linked payment request.

Customer Responsibility

• Review account details, selected dues, and payable amount before proceeding.
• Use only valid payment instruments and follow gateway or bank instructions carefully.
• Retain transaction references for future support or reconciliation.

Payment Processing

Payments are processed through external payment gateway and banking partners. Completion depends on successful authorization, network availability, and confirmation from the payment provider.

Failed or Pending Transactions

A payment may remain pending or fail because of network issues, bank response delays, or gateway interruptions. Customers should review the Previous Payments section before attempting another payment for the same dues.

Refund and Reconciliation

Refunds, reversals, or manual reconciliations, if applicable, are subject to the client company's billing process and the payment gateway or bank settlement rules.

Changes

LCO LINK or the client company may update these terms when payment processes, compliance needs, or service requirements change.